@import"https://fonts.googleapis.com/css2?family=Azeret+Mono:wght@400;500;600;700&family=Bricolage+Grotesque:wght@400;500;600;700;800&display=swap";:root{--accent: #1565e8;--accent-tint: rgba(21, 101, 232, .08);--surf-0: #ffffff;--surf-1: #ffffff;--surf-2: #f4f8ff;--surf-3: #e2eaf4;--border: #e2eaf4;--fg-1: #0a1628;--fg-2: #4e6788;--fg-3: #7a95b8;--side-bg: #0a1628;--side-fg: #e2eaf4;--side-muted: #7a95b8;--side-border: rgba(255, 255, 255, .06);--side-hover: rgba(255, 255, 255, .05);--side-active: rgba(21, 101, 232, .18);--top-bg: #ffffff;--page-bg: #f8fafd;--row-pad: 13px 14px;--crm-side: #0a1628;--crm-side-muted: #7f96b8;--crm-side-active: #0f2f67;--crm-blue: #1565e8;--crm-blue-2: #5cb8ff;--crm-bg: #f4f8ff;--crm-surface: #ffffff;--crm-surface-2: #eef4fd;--crm-border: #d8e3f2;--crm-text: #102033;--crm-muted: #526a8b;--crm-muted-2: #7a95b8;--crm-yellow: #fff2bf;--crm-yellow-border: #efc14b;--crm-green: #22c55e;--crm-red: #ef4444;--crm-orange: #f59e0b;--crm-purple: #7c3aed;--crm-radius: 14px;--crm-font: "Bricolage Grotesque", Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--crm-mono: "Azeret Mono", ui-monospace, SFMono-Regular, Menlo, Consolas, monospace}:root[data-theme=dark]{--surf-0: #0f1e36;--surf-1: #142848;--surf-2: #0a1628;--surf-3: #1b335a;--border: #25426f;--fg-1: #e2eaf4;--fg-2: #7a95b8;--fg-3: #4e6788;--side-bg: #050c1a;--side-fg: #e2eaf4;--side-muted: #7a95b8;--side-border: rgba(255, 255, 255, .06);--side-hover: rgba(255, 255, 255, .05);--side-active: rgba(21, 101, 232, .22);--top-bg: #0f1e36;--page-bg: #050c1a;--crm-bg: #09111f;--crm-surface: #111c2e;--crm-surface-2: #17243a;--crm-border: #293853;--crm-text: #edf4ff;--crm-muted: #a8b5c8;--crm-muted-2: #7d8fa8}body{margin:0;background:var(--page-bg);color:var(--fg-1);font-family:var(--crm-font);font-size:14px;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}.crm-shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr);background:var(--page-bg);color:var(--fg-1)}.crm-sidebar{position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--side-bg);color:var(--side-fg);border-right:1px solid var(--side-border);display:flex;flex-direction:column}.crm-brand{padding:22px 22px 16px}.crm-brand strong{display:block;color:var(--side-fg);font-size:18px;line-height:1.1;font-weight:800;letter-spacing:-.015em}.crm-brand span,.crm-user span{color:var(--side-muted);font-size:11.5px;font-weight:500;letter-spacing:.02em}.crm-nav{padding:0 12px 16px;flex:1}.crm-nav-group{margin-top:0}.crm-nav-group-title{color:var(--side-muted);font-size:10.5px;font-weight:600;text-transform:uppercase;letter-spacing:.08em;padding:18px 12px 6px}.crm-nav-group:first-child .crm-nav-group-title{padding-top:8px}.crm-nav-link{display:flex;align-items:center;gap:11px;min-height:36px;padding:9px 12px;border-radius:9px;color:var(--side-muted);font-size:13px;font-weight:500;text-decoration:none;transition:background .15s,color .15s}.crm-nav-link:hover{background:var(--side-hover);color:var(--side-fg);text-decoration:none}.crm-nav-link.active{background:var(--side-active);color:var(--side-fg);font-weight:600;text-decoration:none}.crm-nav-link.active svg{color:var(--accent)}.crm-nav-link svg{flex:0 0 auto;color:currentColor;opacity:.9}.crm-nav-badge{margin-left:auto;min-width:20px;min-height:16px;padding:1px 7px;border-radius:999px;background:var(--accent);color:#fff;font-family:var(--crm-mono);font-size:10.5px;font-weight:700;line-height:15px;text-align:center}.crm-user{display:none;grid-template-columns:34px minmax(0,1fr);gap:9px;align-items:center;padding:14px;border-top:1px solid rgba(255,255,255,.08)}.crm-avatar{width:34px;height:34px;border-radius:999px;display:inline-grid;place-items:center;color:#fff;font-size:12px;font-weight:800;background:linear-gradient(135deg,#5b8cff,#a23cff)}.crm-user strong{display:block;color:#fff;font-size:12.5px;line-height:1.1}.crm-main{min-width:0;display:flex;flex-direction:column}.crm-topbar{position:sticky;top:0;z-index:20;height:60px;min-height:60px;padding:0 24px;background:var(--top-bg);border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:16px}.crm-search{position:relative;flex:1 1 auto;max-width:420px}.crm-search input,.crm-input,.crm-select,.crm-textarea{width:100%;min-height:38px;border-radius:10px;border:1px solid var(--border);background:var(--surf-2);color:var(--fg-1);padding:9px 13px;font:inherit;font-size:13px;outline:none;transition:border-color .15s,background .15s,box-shadow .15s}.crm-search input::placeholder,.crm-input::placeholder,.crm-textarea::placeholder{color:var(--fg-3)}.crm-search input:focus,.crm-input:focus,.crm-select:focus,.crm-textarea:focus{border-color:var(--accent);background:var(--surf-0);box-shadow:0 0 0 3px var(--accent-tint)}.crm-search input{padding-left:38px;padding-right:42px}.crm-search svg{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:var(--fg-3)}.crm-shortcut{position:absolute;right:12px;top:50%;transform:translateY(-50%);color:var(--fg-3);font-family:var(--crm-mono);font-size:12px}.crm-top-actions{display:flex;align-items:center;gap:10px}.crm-icon-btn,.crm-btn{border:1px solid var(--border);background:var(--surf-0);color:var(--fg-1);border-radius:10px;min-height:34px;cursor:pointer;font:inherit;font-size:12.5px;font-weight:600}.crm-icon-btn{width:36px;min-height:36px;display:inline-grid;place-items:center;position:relative;background:transparent;border-color:transparent;color:var(--fg-2);transition:background .15s,color .15s,border-color .15s}.crm-icon-btn:hover{background:var(--surf-2);color:var(--fg-1);border-color:var(--border)}.crm-icon-btn.small{width:28px;min-height:28px;border-radius:8px;padding:0}.crm-card-actions{display:inline-flex;align-items:center;gap:8px}.crm-icon-btn.has-dot:after{content:"";position:absolute;right:8px;top:8px;width:7px;height:7px;border-radius:50%;background:var(--crm-red);border:2px solid var(--crm-surface)}.crm-btn{display:inline-flex;align-items:center;gap:7px;padding:8px 12px}.crm-btn.primary{background:var(--accent);border-color:var(--accent);color:#fff}.crm-pill{display:inline-flex;align-items:center;gap:5px;min-height:26px;border-radius:999px;padding:5px 9px;border:1px solid var(--border);font-family:var(--crm-mono);font-size:11.5px;font-weight:700;letter-spacing:.04em;white-space:nowrap}.crm-env{background:#fef3c7;border-color:#fcd34d;color:#92560a}.crm-env-dot{width:6px;height:6px;border-radius:50%;background:#f59e0b;box-shadow:0 0 0 2px #f59e0b40}.crm-role{background:var(--surf-2);border-color:var(--border);color:var(--fg-2)}.crm-banner{min-height:0;background:#fef3c7;border-bottom:1px solid #fcd34d;color:#92560a;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:9px 22px;font-size:12.5px;font-weight:500}.crm-banner button{border:0;background:transparent;color:inherit;cursor:pointer;font-size:18px;font-weight:900}.crm-content{flex:1;padding:26px 28px 60px;min-width:0}.crm-view-header{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:0;flex-wrap:wrap}.crm-view-header h1{margin:0;color:var(--fg-1);font-size:24px;line-height:1.1;font-weight:700;letter-spacing:-.015em}.crm-view-header p{margin:4px 0 0;color:var(--fg-2);font-size:13px;font-weight:500}:root[data-theme=dark] .crm-view-header p{color:var(--crm-muted)}.crm-kpi-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}@media(max-width:1600px){.crm-kpi-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}.crm-card{background:var(--surf-1);border:1px solid var(--border);border-radius:14px;overflow:hidden}.crm-card-pad{padding:18px}.crm-card-head{border-bottom:1px solid var(--border);padding:14px 18px 12px;display:flex;justify-content:space-between;align-items:center;gap:10px}.crm-card-head h3{margin:0;font-size:14px;font-weight:600;color:var(--fg-1);letter-spacing:-.005em}.crm-kpi{min-height:122px;padding:18px;display:flex;flex-direction:column;gap:4px;position:relative;overflow:hidden}.crm-kpi label{display:block;flex:0 0 auto;color:var(--fg-2);text-transform:uppercase;font-size:11.5px;font-weight:600;letter-spacing:.05em}.crm-kpi strong{display:block;flex:0 0 auto;color:var(--fg-1);font-family:var(--crm-mono);font-size:28px;line-height:1.1;margin-top:2px;letter-spacing:-.02em;white-space:nowrap}.crm-kpi span{flex:0 0 auto;color:var(--fg-3);display:inline-flex;align-items:center;gap:8px;font-size:12px;margin-top:auto}.crm-kpi-delta{color:#15803d;font-weight:600;display:inline-flex;align-items:center;gap:2px}.crm-kpi-delta svg{width:12px;height:12px}.crm-kpi-delta.danger{color:#b91c1c}.crm-kpi-sparkline{position:absolute;right:0;bottom:0;opacity:.85;pointer-events:none}.crm-table-wrap{overflow-x:auto}.crm-table{width:100%;border-collapse:collapse;font-size:13px}.crm-table th{background:var(--surf-2);color:var(--fg-2);font-size:11px;text-align:left;text-transform:uppercase;letter-spacing:.05em;font-weight:600;padding:11px 14px;border-bottom:1px solid var(--border)}.crm-table td{padding:var(--row-pad);border-bottom:1px solid var(--border);color:var(--fg-1);vertical-align:middle}.crm-table tr:last-child td{border-bottom:0}.crm-table tr:hover td{background:var(--surf-2)}.crm-mono{font-family:var(--crm-mono);font-size:12px;color:var(--fg-2);font-variant-numeric:tabular-nums}.crm-badge{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:3px 9px;font-size:11px;font-weight:900;white-space:nowrap}.crm-badge.success{background:#22c55e1f;color:#15803d}.crm-badge.pending{background:#f59e0b24;color:#92560a}.crm-badge.danger{background:#ef44441f;color:#b91c1c}.crm-badge.info{background:#1565e81a;color:#0d4fbf}.crm-badge.neutral{background:var(--crm-surface-2);color:var(--crm-muted)}.crm-badge.purple{background:#7c3aed1f;color:#5b21b6}.crm-badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.crm-grid-2{display:grid;grid-template-columns:minmax(0,2fr) minmax(320px,1fr);gap:18px}.crm-grid-even{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.crm-dashboard-stack{display:flex;flex-direction:column;gap:22px}.crm-charts-row{display:grid;grid-template-columns:2fr 1fr;gap:18px}.crm-chart{height:260px;position:relative;background:linear-gradient(to bottom,transparent 24%,var(--border) 24.5%,transparent 25%),linear-gradient(to bottom,transparent 49%,var(--border) 49.5%,transparent 50%),linear-gradient(to bottom,transparent 74%,var(--border) 74.5%,transparent 75%);opacity:.95}.crm-chart svg{position:absolute;top:0;right:0;bottom:0;left:0;width:100%;height:100%}.crm-bar-row{display:grid;grid-template-columns:130px minmax(0,1fr) 110px;align-items:center;gap:12px;margin:10px 0;color:var(--fg-1);font-size:13px}.crm-bar-track{height:10px;background:var(--surf-2);border-radius:999px;overflow:hidden}.crm-bar-fill{height:100%;border-radius:999px}.crm-alert-list{display:flex;flex-direction:column;gap:10px}.crm-alert-item{display:flex;gap:12px;padding:10px 12px;background:var(--surf-2);border-left:3px solid var(--crm-blue);border-radius:10px}.crm-alert-item strong{display:block;color:var(--fg-1);font-size:13px;font-weight:600}.crm-alert-item span{display:block;color:var(--fg-2);font-size:12px;margin-top:2px}.crm-alert-item small{margin-left:auto;color:var(--fg-3);font-size:11px;white-space:nowrap}.crm-hourly{height:180px;padding:10px 0;display:flex;align-items:flex-end;gap:3px}.crm-hourly-col{flex:1;height:100%;display:flex;flex-direction:column;align-items:center;gap:4px}.crm-hourly-bar-wrap{flex:1;width:100%;display:flex;align-items:flex-end}.crm-hourly-bar{width:100%;border-radius:3px 3px 0 0;background:var(--surf-3)}.crm-hourly-col.current .crm-hourly-bar{background:var(--accent)}.crm-hourly-col small{min-height:11px;color:var(--fg-3);font-family:var(--crm-mono);font-size:9px}.crm-loading{color:var(--crm-muted);font-size:13px;padding:20px 0;text-align:center}.crm-kanban{display:grid;grid-template-columns:repeat(4,minmax(210px,1fr));gap:14px}.crm-kanban-head{display:flex;justify-content:space-between;align-items:center;padding:0 4px;margin-bottom:10px;color:var(--crm-text);font-size:13px;font-weight:800}.crm-kanban-head span{display:inline-flex;align-items:center;gap:8px}.crm-kanban-head i{width:10px;height:10px;border-radius:50%;display:inline-block}.crm-kanban-head b{background:var(--crm-surface-2);color:var(--crm-muted);border-radius:999px;padding:2px 8px;font-size:11.5px}.crm-ticket{background:var(--crm-surface);border:1px solid var(--crm-border);border-left:3px solid var(--crm-orange);border-radius:12px;padding:12px;margin-top:8px;cursor:pointer;transition:border-color .15s,transform .15s}.crm-ticket:hover{border-color:var(--crm-blue);transform:translateY(-1px)}.crm-ticket-user{display:flex;align-items:center;gap:7px;margin:10px 0 8px;color:var(--crm-muted);font-size:12px}.crm-ticket-user span:nth-child(2){flex:1}.crm-ticket-user small{color:var(--crm-muted-2);font-size:10.5px}.crm-sla-label{display:flex;justify-content:space-between;color:var(--crm-muted-2);font-size:10px;font-weight:900;letter-spacing:.04em;margin-bottom:3px;text-transform:uppercase}.crm-chat-layout{height:calc(100vh - 176px);min-height:560px;display:grid;grid-template-columns:334px minmax(360px,1fr) 286px;gap:14px;border:0;border-radius:0;overflow:visible;background:transparent}.crm-chat-pane{min-width:0;overflow:auto;background:var(--crm-surface);border:1px solid var(--crm-border);border-radius:14px}.crm-chat-head{min-height:62px;padding:14px 16px;border-bottom:1px solid var(--crm-border);display:flex;align-items:center;gap:12px}.crm-chat-row{padding:13px 14px;border-bottom:1px solid var(--crm-border);cursor:pointer}.crm-chat-row.active{background:#eaf2ff;border-left:3px solid var(--crm-blue)}:root[data-theme=dark] .crm-chat-row.active{background:color-mix(in srgb,var(--crm-blue) 18%,transparent)}.crm-message{max-width:78%;border-radius:13px;padding:11px 13px;margin:12px 16px;font-size:13px;line-height:1.45}.crm-message.bot,.crm-message.system{background:var(--crm-surface);border:1px solid var(--crm-border)}.crm-message.system{align-self:center;max-width:90%;background:#f59e0b24;border:0;color:#92560a;border-radius:999px;font-size:11.5px;font-weight:800}.crm-message.user{margin-left:auto;background:var(--crm-blue);color:#fff}.crm-note{border:1px solid var(--crm-border);background:var(--crm-surface-2);border-radius:12px;padding:12px;font-size:12.5px;color:var(--crm-muted)}.crm-bot-preview{background:transparent;border:1px solid var(--crm-border);border-radius:16px;padding:0;overflow:hidden;box-shadow:0 6px 24px #1565e81f}.crm-bot-widget{background:#fff;border:1px solid #e2eaf4;border-radius:16px;overflow:hidden;border:0}.crm-bot-header{background:linear-gradient(135deg,#1565e8,#0d4fbf);color:#fff;padding:14px 16px;display:flex;gap:10px;align-items:center}.crm-bot-av{width:38px;height:38px;border-radius:50%;background:#fff;display:flex;align-items:center;justify-content:center;flex:0 0 auto}.crm-bot-header strong{display:block;font-size:13.5px;font-weight:800;line-height:1.15}.crm-bot-header small{display:flex;align-items:center;gap:5px;font-size:10.5px;opacity:.85}.crm-bot-header small span{width:6px;height:6px;border-radius:50%;background:#22c55e;box-shadow:0 0 4px #22c55e}.crm-bot-body{background:#f4f8ff;padding:14px;min-height:180px}.crm-bot-bubble{display:inline-block;max-width:86%;background:#fff;color:#0a1628;border:1px solid #e2eaf4;border-radius:14px 14px 14px 4px;padding:10px 12px;font-size:12.5px;line-height:1.5}.crm-bot-suggested{padding:0 14px 10px;background:#f4f8ff;display:flex;flex-wrap:wrap;gap:5px}.crm-bot-input-preview{display:flex;align-items:center;gap:8px;padding:10px 12px;background:#fff;border-top:1px solid #e2eaf4}.crm-bot-input-preview span{flex:1;min-height:34px;border:1px solid #e2eaf4;background:#f4f8ff;color:#7a95b8;border-radius:999px;padding:8px 13px;font-size:12.5px}.crm-bot-input-preview b{width:34px;height:34px;border-radius:50%;display:inline-grid;place-items:center;color:#fff;background:linear-gradient(135deg,#3b9bff,#1565e8);box-shadow:0 4px 12px #1565e859}.crm-pills{display:flex;flex-wrap:wrap;gap:7px}.crm-toolbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px}.crm-field-with-icon{position:relative;flex:1 1 300px;max-width:430px}.crm-field-with-icon svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--crm-muted-2)}.crm-field-with-icon .crm-input{padding-left:36px}.crm-segmented{display:inline-flex;gap:0;padding:3px;background:var(--crm-surface-2);border-radius:10px}.crm-segmented button{border:0;background:transparent;color:var(--crm-muted);border-radius:8px;cursor:pointer;font:inherit;font-size:12.5px;font-weight:800;padding:6px 12px}.crm-segmented button.active{background:var(--crm-surface);color:var(--crm-text);box-shadow:0 1px 3px #0a162814}.crm-result-count{margin-left:auto;color:var(--crm-muted);font-size:12px;font-weight:700}.crm-user-cell{display:inline-flex;align-items:center;gap:10px}.crm-user-cell strong{display:block;font-size:13px}.crm-user-cell small,.crm-subline{display:block;color:var(--crm-muted-2);font-size:11.5px;margin-top:2px}.crm-user-cell.compact{gap:8px}.crm-avatar.small{width:22px;height:22px;font-size:9px}.crm-kyc-bars{display:inline-flex;gap:2px}.crm-kyc-bars span{width:18px;height:5px;border-radius:2px;background:var(--crm-border)}.crm-kyc-bars span.active{background:var(--crm-blue)}.crm-service-dot{display:inline-block;width:8px;height:8px;border-radius:2px;margin-right:7px;vertical-align:1px}.crm-mini-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:18px}.crm-publish-banner{display:flex;align-items:center;gap:8px;padding:10px 16px;border-radius:10px;font-size:13px;font-weight:500;margin-bottom:16px;animation:crm-fade-in .2s ease}.crm-publish-banner--ok{background:color-mix(in srgb,var(--crm-green) 12%,transparent);border:1px solid color-mix(in srgb,var(--crm-green) 35%,transparent);color:var(--crm-green)}.crm-publish-banner--error{background:color-mix(in srgb,var(--crm-red) 12%,transparent);border:1px solid color-mix(in srgb,var(--crm-red) 35%,transparent);color:var(--crm-red)}.crm-publish-banner__time{margin-left:auto;font-size:11px;opacity:.7}@keyframes crm-fade-in{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.crm-mini-stat{background:var(--crm-surface);border:1px solid var(--crm-border);border-radius:12px;padding:12px 16px}.crm-mini-stat span{display:block;color:var(--crm-muted);font-size:11px;font-weight:900;letter-spacing:.05em;text-transform:uppercase}.crm-mini-stat strong{display:block;color:var(--crm-text);font-size:20px;font-weight:900;margin-top:4px}.crm-channel-chip{display:inline-flex;align-items:center;gap:5px;color:var(--crm-muted);font-size:12px}.crm-channel-chip i{width:7px;height:7px;border-radius:50%;display:inline-block}.crm-quick-pills{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.crm-quick-pills button{border:1px solid var(--crm-border);background:var(--crm-surface);color:var(--crm-muted);border-radius:999px;padding:6px 10px;font:inherit;font-size:11.5px;font-weight:800}.crm-panel-title{margin:0 0 7px;color:var(--crm-muted-2);font-size:11px;font-weight:900;letter-spacing:.05em;text-transform:uppercase}.crm-key-value{display:flex;justify-content:space-between;gap:12px;padding:6px 0;border-bottom:1px solid var(--crm-border);color:var(--crm-muted);font-size:12.5px}.crm-key-value b{color:var(--crm-text);font-weight:800;text-align:right}.crm-suggestion{background:color-mix(in srgb,var(--crm-blue) 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strong{font-size:11px;color:var(--crm-muted);font-weight:600}.crm-bot-test-msg.user strong{text-align:right}.crm-bot-test-msg p{margin:0;padding:10px 14px;border-radius:14px;font-size:13px;line-height:1.55;white-space:pre-wrap}.crm-bot-test-msg.user p{background:var(--crm-blue);color:#fff;border-bottom-right-radius:4px}.crm-bot-test-msg.assistant p{background:var(--crm-surface-2, #eef4fd);color:var(--crm-text);border-bottom-left-radius:4px}.crm-bot-test-typing p{opacity:.55;letter-spacing:2px}.crm-bot-test-error{color:var(--crm-red);font-size:12px;padding:10px 14px;background:#ef444414;border-radius:10px;line-height:1.5}.crm-bot-test-input{display:flex;gap:8px;padding:12px 16px;border-top:1px solid var(--crm-border);flex-shrink:0}.crm-bot-test-input .crm-input{flex:1}:root{color-scheme:light;--bg: #f4f7fb;--surface: #ffffff;--surface-muted: #eef3f8;--text: #152238;--muted: #5e6d83;--border: #d6deea;--accent: #1463e5;--success: #137a4d;--success-bg: #e5f7ee;--warning: 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